Assessing challenges to ineffective communication in government institutions: A case study of Vuwani area, Limpopo, South Africa

Bernard N. Rasila, Mavhungu E. Musitha


Twenty-five schools were burnt. Others were damaged. This is during the protest at Vuwani area. Five houses were also torched. Businesses were brought to complete shutdown for more than three months.

The protests followed lack of effective communication and consultation between Municipal Demarcation Board (MDB), government and communities on matters of municipality boundaries. The MDB took a decision that parts of Vuwani would be incorporated into the Malamulele villages to establish a new municipality, LIM 345. This angered Vuwani communities allegedly because they were not consulted. The MDB denied the allegations.

A qualitative study was conducted in the area where there were interactions with government, and community members. Media reports were also used to substantiate the findings. It was revealed through the study results that although there was some communication between government institutions including the MDB and community members, this was not effective, hence violent protests. This paper is intended to provide strategies for future effective communication by state functionaries to avoid violent protests caused by ineffective communication.


Municipality Demarcation Board; Effective communication; Municipality boundaries; violent protests

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Submitted: 08 June 2017
Published: 08 December 2017

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Africa’s Public Service Delivery and Performance Review    |    ISSN: 2310-2195 (PRINT)    |    ISSN: 2310-2152 (ONLINE)