Original Research

Performance Monitoring and Evaluation in Botswana’s Public Service: Achievements and Challenges

Dorothy Mpabanga
Africa’s Public Service Delivery & Performance Review | Vol 4, No 1 | a106 | DOI: https://doi.org/10.4102/apsdpr.v4i1.106 | © 2016 Dorothy Mpabanga | This work is licensed under CC Attribution 4.0
Submitted: 23 November 2016 | Published: 01 March 2016

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Abstract

The paper aims to explore the implementation of performance monitoring and evaluation tools used in Botswana’s public service. The paper also identifies achievements and challenges of implementing performance monitoring and evaluation system and suggests ways for improvement. This paper uses secondary data sources. The paper reveals lack of performance monitoring and evaluation skills, poor supervision, poor conditions of service and a poor work ethic as some of the factors contributing to ineffective use of performance monitoring and evaluation tools in the service. Leadership commitment and support, benchmarking reforms, training and education, developed administrative and governance structures as well as well-defined public policy and program formulation and implementation processes are some of the success factors to enhanced performance management and evaluation systems in Botswana. The paper argues for adoption of a developmental-led model in order to enhance existing performance monitoring and evaluation system that would improve implementation of government policies and programs. Botswana has been striving to excel in service delivery through performance monitoring and evaluation oriented reforms.

Keywords

performance management systems; performance appraisal; performance reward; balanced score card; motivation

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