Doing it together: How co-production underpins the use of social innovation during service delivery

Abstract

Background: This article focused on the use of social innovation (SI) during local government (LG) service delivery, and how it could enable citizens to participate meaningfully through co-production. The two variables underpinning the conceptualisation of SI in the context of its dual purpose, and that are relevant in this article, are co-production and citizen participation.

Aim: The aim of this article was to investigate how the use of SI could enable citizens to participate meaningfully during the local governance of service delivery through co-production.

Setting: Through a comparative approach, the research presented in this article investigates the use of SI in LG service delivery in the cases of the City of Ghent (Belgium) and Mangaung Metropolitan Municipality (South Africa).

Methods: The methodology of this study entailed using a qualitative research design that was combined with a case study approach.

Results: It was evident that citizen participation during the co-production of services was influenced by the divergent circumstances and needs of citizens, infrastructure and the availability of resources.

Conclusion: Significantly, this research found that meaningful citizen participation starts with the individual duty of every citizen to protect, preserve and sustainably use the collective goods and services provided by the state.