Original Research

Actions and Behaviours Essential for Monitoring & Evaluation to Succeed in South African Public Service

Malefetsane Mofolo, Lungepi Mkuyane, Tembile Skade
Africa’s Public Service Delivery & Performance Review | Vol 2, No 3 | a58 | DOI: https://doi.org/10.4102/apsdpr.v2i3.58 | © 2014 Malefetsane Mofolo, Lungepi Mkuyane, Tembile Skade | This work is licensed under CC Attribution 4.0
Submitted: 23 November 2016 | Published: 01 September 2014

About the author(s)

Malefetsane Mofolo, Walter Sisulu University, South Africa
Lungepi Mkuyane, Walter Sisulu University, South Africa
Tembile Skade, Walter Sisulu University, South Africa

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Abstract

As an intervention mechanism to improve service delivery, the concepts of Monitoring and Evaluation (M&E) is recently growing in popularity among countries, including South Africa. To this end, questions are posed in this article to establish the effect of making use of M&E in the South African public service. These are posed in view of the fact that South Africa has established a number of sound regulatory frameworks in the past, which should serve as a ‘fertile’ environment for effective service delivery. On this basis, attempts are made to investigate the answers to such questions, and then the body of knowledge through literature review was consulted so as to contextualise and conceptualise arguments and recommendations that could be made at the end of the article. Monitoring and Evaluation could be seen as a critical tool for government institutions to be effective towards achievement of their goals and objectives, as well as making an impact on the lives of South African citizens. In view of this, much needs to be done to several unresolved issues, particularly issues around the organisational/operational culture, peculiar public servants’ attitudes, inefficiency and incompetence, as well as non-compliance with relative legislation. Recommendations with regard to the required actions and behaviours in the public service are, therefore, proposed for consideration.

Keywords

Monitoring and Evaluation; Service Delivery; Outcome Approach; Delivery Agreements; Developmental State; Batho Pele Principles

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