Indigent policy within the eThekwini Metropolitan municipality like every well-meaning government policy seeks to address three major challenges of poverty, lack of employment and gross disparities that pose a major threat to growth in the city. Overcoming these threefold challenges forms a core objective of consolidating and advancing developmental local governance, which aims to support poor households with the intention of uplifting their everyday living conditions. There is no desire to change the current status quo of the eThekwini municipality indigent policy, and the gap still exists in the lack of internal control systems, a consolidated approach to execution and a dedicated office to deal with the roll-out of the support.
This research investigated factors undermining the effective implementation of this indigent policy and proposed a strategic policy framework that ensures a long-term solution to the ineffective implementation of indigent policy.
The study was conducted in eThekwini Metropolitan Municipality, and respondents were employees in the following units: Electricity, Customer Services and Revenue Protection, Water Services, Finance Services, and Strategy Office.
The study adopted a qualitative data approach where a semi-structured interview was used to collect data from 11 purposively selected employees from five departments of eThekwini municipality.
The findings reveal that the indigent policy in eThekwini municipality is ineffective because of poor implementation, poor maintenance of the indigent register, budget deficit and corruption.
The study concludes that some measures such as maintenance of indigent registers and adequate budget allocation to improve the inefficiency in the implementation of the indigent policy.
Indigents in municipalities are the poorest of the poor among citizens classified to receive free basic amenities from the municipalities in South Africa (SA) (Ruiters
Unfortunately, to date, research into the implementation of indigent policies has shown that many indigent support programmes offered by local municipalities tend to focus on short-term poverty alleviation with long-term vulnerability effects. Mbatha and Mchunu (
Drawing from the theory of basic human needs approach and the capability approach, this study proposes to investigate the implementation of eThekwini municipality’s Indigent policy focussing on the delivery of essential amenities to frame the solution for holistic implementation of the indigent policy.
Subsequent to this introduction is the review of literature and conceptualisation of indigent policies in some African countries. Then the discussion introduces the theoretical framework of the Basic Human Needs Approach (BHNA) and the Capability Approach (CA) adopted for this study. Furthermore, an overview of the research methods adopted to elicit the data for this study was presented in the next section. The fourth and fifth sections present the analysis and the findings of the study, with a focus on the policy execution strategy of the eThekwini municipality Indigent policy. Finally, the last section concludes and offers recommendations for improving efficiency in the implementation of indigent policies and programmes in SA.
Several studies conducted in the past decade have attributed urban poverty in SA to the apartheid legacy that they claim, created spatial development in favour of the white community while black townships were impoverished (Bonner & Nieftagodien
Almost all African countries have introduced numerous initiatives and policies to improve the overall well-being of their population, especially the poor. Various levels of government are engaged in outcome-based planning for efficient and effective fiscal implementation to help the underprivileged by giving many means of support. The influx of resettled people to urban areas increases the pressure on local governments who are forced to endure the increasing demand for services by the people to whom they provide services. As noted by Barofsky et al. (
In Rwanda, the goal of indigent policies is to ensure their poor citizens are protected and are free from racial discrimination. Several constitutional rights are provided to citizens in line with indigency support to poor households (almost all African countries have introduced numerous initiatives and policies to improve the overall well-being of their population, especially the poor) (Lucci, Bhatkal & Khan
As part of indigent policies to help alleviate poverty, the Government of Botswana introduced various policies that form part of the ‘National Development Plan (NDP)’. The NDP states that reducing poverty is vital, whereas national plans ensure social justice among citizens. Government policies concentrate on three poverty alleviation channels: improved livelihoods for the vulnerable, extension of public services and social security networks. The 2003 plan on how to reduce poverty guides the policy implementation. The national strategy for poverty reduction, Netscape Portable Runtime, co-ordinately provided a policy framework to implement poverty programmes in Botswana. For instance, to provide a monitoring system, it consolidated several sectoral poverty initiatives. The strategy supported the introduction of broad-based economic growth that absorbs research and the delivery of high-quality fundamental services (Seleka, Siphambe & Ntseane
Furthermore, as part of indigent policies, the Botswanan attempt to reduce poverty has been based on three main areas of intervention. The first area is that of assisting entrepreneurs to enhance their productivity and therefore create employment opportunities and diversify the economy. Among these policies were schemes such as Financial Assistance Policy, Small Micro and Medium Enterprises (SMMEs) and Citizen Entrepreneurial Development Agency (CEDA). The basic route through which these schemes were to reduce poverty was through employment creation and participation of citizen entrepreneurs in business ventures. Even though successful in creating employment to some extent, Financial Assistance Programme (FAP) and SMME faced numerous problems. Some of the problems mentioned in the FAP evaluation report are abuse of the scheme, lack of effective monitoring and evaluation, fraud and the inability of some businesses to live beyond the subsidy era (Seleka et al.
Dissatisfaction with purely monetary measures of poverty led to the development of the basic human needs approach (BHNA). Its main foundation is a consequentialist ethic that argues that a good society is one in which all people will be able to meet their basic needs. A person is said to be poor if he or she is unable to meet his or her basic needs. According to Maslow’s (
This study draws from the BHNA, which explains how the needs of the poor can be alleviated by the government (Fosu
Notwithstanding the weaknesses, the theory applies to this study as it relates to the realisation of the basic needs of citizens who are incapable of affording the services. It allows one to think through the factors and effects of implementing the indigent policy and the extent of delivery of basic needs. It places more emphasis on continuous learning, creativity and flexibility, which resonates well with newly emerging social and political conditions surrounding the concept of indigent policy.
Participants for the study (
The tool used for collecting data for this study was a semi-structured interview guide. To elicit information from the DCMs and the staff members of Electricity Customer Services and Revenue Protection eThekwini, Water Services, Finance – Revenue Services and Strategy Office, a semi-structured interview guide was used. The interview guides were structured in line with the theme of the study for optimal effect on the data gathering process. Selected government documents and peer-reviewed journal articles were also used to support empirical findings in data analysis. In addition, the researcher utilised a face-to-face interview with the Deputy City Manager Treasury. With the consent of the participants, a voice recorder was used to record the interview conversations.
In this study, 11 in-depth interviews were conducted. One interview was conducted face-to-face because of poor Internet connections and technical issues, and the rest were done telephonically through Zoom and Microsoft Teams meetings. The first interview was conducted with the DCM Treasury, and this was a face-to-face interview before the national lockdown. However, subsequent interviews, with the rest of 10 participants in the study, were conducted telephonically via Zoom and Microsoft Teams owing to the government regulations disapproving physical contact because of coronavirus disease 2019 (COVID-19). As a means to ensuring consistency with all participants, the researcher asked a set of semi-structured and predetermined questions for direction in order to make sure that similar areas were addressed with every single interviewee. During the process of the interviews, every interviewee was given a chance to expand on or give additional information if they wished to do so. In addition, data were also collected from a secondary source. Documents were used to complement the primary data. The research thoroughly screened the documents to determine their relevancy to indigent policies in the eThekwini municipality.
Prior to the analysis of the qualitative data gathered, the audio recordings of the interviews were transcribed verbatim. Creswell (
Ethical clearance to conduct this study was obtained from the Humanities and Social Research Ethics Committee (HSSREC) of the University of Kwazulu-Natal (clearance no. HSSREC00001201/2020).
This study sought to investigate factors undermining the effective implementation of the indigent policy of Thekwini municipality that seeks to provide a framework for the provision of a social package of benefits to the indigent. The findings show the participants’ views on the strategy concerning the execution of eThekwini municipality indigent policy to respective beneficiaries. From the responses, the following sub-themes were generated: delivery of free basic services, underprivileged and indigent support and selection of indigent beneficiaries.
The execution of indigent policies in South African municipalities has its contestations as many issues of capacity often arise. This assertion is confirmed by Leburu (
‘The strategy was to provide direct relief to the indigent as a method approach. The objective to provide a cost-effective solution with the least amount of administration was met. There are several concerns about the politicians who are targeting relief and are not sufficient to take care of some of the vulnerable groups, concerning child-headed households, where you have properties that are falling just above the threshold level. More concerns have always been about those who do not have an income and just lose their job and how the municipality can deal with that.’ (Participant 1, male, 65 years old)
‘Indigent Policy is designed to assist the communities lacking the necessities of life like but not restricted to, enough water, basic sanitation, refuse removal, housing, or a supply of basic electricity. Therefore, indigent support means the applicable indigent support as determined by the Council timely and set out in the policy.’ (Participant 5, male, 49 years old)
‘My understanding of the indigent policy is that this is the policy which allows for the so-called underprivileged people to benefit from the municipal services particularly the basic services, it allows them to access our basic services without having to pay out of their pockets, as the city subsidizes their consumption in respect of those services. It is aligned with the government’s vision to say the policies of the government must always be pro-poor.’ (Participant 6, female, 54 years old)
The respondents raised several issues about the execution of indigent policy as it directs eThekwini municipality to give free basic services to deprived households. Poor people are at the centre of indigent support; hence, the municipality must ensure those who qualify do receive free basic services. A variety of perspectives were expressed about eThekwini municipality policies, their execution and the all-of-a-sudden silence of the policy committee. However, the execution of indigent policy in South African municipalities has its limitations as some accuse the government of creating too much welfare towards citizens who can work for themselves, which in turn promote dependency. Most participants demonstrated that although policies are not reviewed, they are effective, and most are implemented on drafts. A comparison of the two respondents revealed that apart from alleviating poverty, the indigent policy for eThekwini also targets child-headed households, which are mainly poor households headed by the eldest child in the family. This response raises questions regarding the execution of the indigent policy in eThekwini because the respondents above show doubts regarding indigent support beneficiaries. Of significance, however, the above respondents consented to the fact that the indigent policy is meant to assist the poor and vulnerable acquire free basic services. The efforts by eThekwini municipality in this regard are crucial as relief support helps the poorest in communities. Together these results provide important insights into policy evaluation.
Govender & Reddy (
‘Our Indigent policy currently is premised on a package of free basic services and it is targeting the indigents. We offer indigents households free basic electricity amount to 150 kWh. Also, we give indigent households free solid waste collection as part of ensuring good sanitation in their communities. These efforts are meant to help the poor households that cannot afford these basic services.’ (Participant 2, male, 47 years old)
This response might have been prompted by the need to explain how the free basic services are rendered to communities in eThekwini municipality. As noted from the responses, indigent programmes target the poorest in communities as defined in the eThekwini indigent policy. Commenting on the same issue:
‘Apart from providing free basic electricity, indigents households receive free basic water (6 kL) to properties valued at less than R250 000. Also, pensioners benefit from the indigent policy as they are no longer working and need relief support.’ (Participant 1, male, 65 years old)
These views show that indigent support programmes assist underprivileged communities in conditions of how strong municipality involvement is. The interviews concentrated on the clarity of the indigent policy priorities, objectives and strategies, which discuss the indigent policy material, the essence of the underprivileged and indigent help. The degree to which stakeholders agree on the indigent policy’s objectives and policies, as well as the level of awareness of the policy by those in charge of applying it, was also examined. The policy is well understood by the implementers, and the eThekwini municipality encourages successful execution of the indigent policy because it is focused on strong municipality participation and distribution to crucial audiences. The social workers employed by the eThekwini municipality are university graduates with the required qualifications to understand people’s social problems. Even though social workers in the eThekwini municipality have the needed qualifications to recognise people’s socio-economic situations. The eThekwini municipality facilitators also understand that the recorded indigents must be reviewed every 24 months to see whether their situation has improved. The facilitators of the eThekwini municipality indigent policy also are conscious of the indigent burial provision of the policy, which maintains that families being unable to bury their family members because of a lack of financial resources are supported.
Apart from other social protection programmes that include the provision of social grants to the poor and elderly in communities in SA, participants of this study had different views regarding the execution of indigent policy. However, they came to a consensus that the policies target poverty alleviation with the view of providing social relief by giving free basic services to the citizens of eThekwini. Those underprivileged citizens who apply to receive indigent support must meet a certain criterion where they are expected to own property below R250 000. Describing some of the free basic services offered to indigents, these findings indicated a clearer understanding of the indigent policy in eThekwini municipality. The main goal is to reduce vulnerability to poverty. As a short-term help, indigent policies are implemented to assist the least poor in communities who cannot afford basic services like food, water and accommodation. It further shows that eThekwini municipality is aligning its indigent policy to government policies like the National Development Plan 2012–2030.
The criteria for selecting indigents across municipalities in SA have attracted criticisms from many commentators who believe that some citizens who do not deserve free services are being registered for these, thereby draining municipalities of their resources. In eThekwini, the identification of indigent households was in line with its indigent policy that also selects child-headed households. The previous policy was based on the rateable property, which specifically was based on the value of the property. The current policy that is in its early stages of execution seeks to identify and select beneficiaries based on both a property value and a means test. This study also intended to comprehend the selection of indigent beneficiaries in the eThekwini municipality. This will mean, taking into consideration, the socio-economic condition of the household. A majority of the respondents observed that:
‘It is very difficult to ensure that everyone who applies qualifies for the free basic services programmes. My concern is that they can qualify today as you know with indigent you can be without a job today and you can find a job tomorrow, but do they come back then to relinquish FREE services that they have received. It is a problem; we see it countrywide because there are other city’s indigent registers – registered but it is people that can afford it.’ (Participant 10, male, 50 years old)
‘For example, when you talk about water, we use the threshold of a property value if your property value is R250 000 and below you qualify automatically for free basic water up to 6 kL per month, but with the new policy that threshold has been extended to R500 000 but obviously, there are certain criteria you have to meet. You will not automatically qualify because your property value is under R500 000. There are other socio-economic conditions that we consider.’ (Participant 8, male, 56 years old)
The respondent indicated that it is difficult to ensure that everyone who applies qualifies for the free basic services programmes. This view was echoed by another respondent who stated that there are other socio-economic conditions that the municipality considers when you apply for the indigent policy. A comparison of the two respondents revealed that the new policy can qualify households for free basic services, but there is a certain criterion that must be met. It was revealed in the view that most households in other cities’ indigent registers are registered, but these people can afford the services. This response shows the uncertainty surrounding the indigent support programmes in eThekwini municipality as the selected few of those applying for the indigent programmes get the basic free services. This is because many of the indigents are able-bodied who may decide to look for employment to escape the indigent programme, but they are quick to reapply as soon as they lose their jobs. This complexity has made it difficult for eThekwini to maintain the indigent register and in the process create uncertainties.
These responses show distinct views regarding the execution of indigent policies in eThekwini. One point of significance drawn from these assertions is that the indigent relief support does not adequately sustain poor households, and hence some look for work and de-register from the programme when they get employed only to register again when they lose their jobs. Although all the respondents commonly agreed that the main aim of indigent programmes is to alleviate poverty, some felt more needs to be done in terms of empowerment because the programmes are only viable in the short run and not a panacea to end poverty and inequality.
Overall, the findings have portrayed that indigent support programmes are meant for the poorest in communities; however, their selection should be based on their poverty levels according to the indicator set in the indigent policy for the eThekwini municipality. Although indigent support programmes help to alleviate poverty in the short term, the analysis of findings has shown the need for stakeholders’ intervention for long-term support programmes that will ensure that the indigents become self-sustained. In summary, these results show that there is a gap in the execution of policies in the eThekwini municipality.
The purpose of this study was to investigate factors undermining the effective implementation of indigent policy in the eThekwini municipality. The findings of this study are in line with Berrisford (
One of the aims of this study is to understand the eThekwini municipality indigent policy execution strategy. The findings of this study indicate that the execution of indigent policy in eThekwini municipality has been scattered among different departments. The interesting finding was demonstrated by a high percentage of the selected participants of the eThekwini municipal staff members who showed a wavering response by somewhat agreeing that in as much as the indigent policy in eThekwini municipality has been affected by a lot of economic and political factors, still, eThekwini continues to implement as scattered as it appears in different departments. Thus, the findings agree with that of Ramiro (
These observations are in agreement with the system theory supported by Ramiro (
This study found that given the poor maintenance of the indigent register, it usually attracts nepotism and corruption in terms of the selection of indigents, and in most cases, if the poor household is not politically connected with a person of influence, that household may not benefit. The study revealed that many that were counted as part of the underprivileged population work in the informal sector, making it difficult to determine their salary range and their qualification for the indigent support programmes. Also, this makes the selection criteria a real challenge as they were more informally employed. However, it can be claimed from this study that indigent households can be determined by low income or no employment, which is associated with high levels of poverty and impoverishment. Therefore, poverty in terms of wages may be misleading as there is the likelihood that some people work in the informal sector and may earn more than the gazetted R1500 per month, which may disqualify them from receiving free basic services. Poverty remains a challenge to be addressed in the eThekwini municipality.
The findings of this study revealed that the supply of free basic services has been a challenge as a number of factors ranging from social, corruption, political and economic conditions influenced the poor policy execution and the delivery of the free basic services. The findings showed that corruption and political hegemony influenced the poor execution of the indigent policy in different municipalities in SA. The study also noted that economic disruptions sometimes also lead to insufficient resources to support the poor through the execution of the indigent policy. The study revealed that eThekwini municipality has been identifying the underprivileged offering support from water to electricity. The study also found that communities that lack life’s necessities have been limited to bare minimal water, basic sanitation, refuse removal, housing and/or a supply of basic electricity. The study findings allude to the fact that sometimes locating the underprivileged among the residents is very difficult as most of the residents are informally employed. As much as the eThekwini municipality’s indigents’ support offer has been regarded as a good idea, its lack of coordinated execution is still a challenge. Its execution is on a different scale and different departments, leading to a scattered execution, unlike other municipalities where it is holistically implemented and in a uniform way.
The findings of this study confirmed that the lack of financial resources within local municipalities results in the sub-standard execution of indigent support programmes. However, this study partially agrees with the claims by Lloyd (
It can be proven from the study findings that eThekwini municipality requires a less complicated and effective execution approach to the indigent policy within the municipality and its service distribution. The findings hold the same view as Ndevu and Muller (
The findings of this study show that eThekwini municipality has not yet mastered the execution of the indigent policy. The study findings are of interest to eThekwini municipality to make the execution of the indigent policy effectively implemented where it is able to determine the efficacy of the systems in place and to regulate the impact on service delivery. Also, the findings alluded to the claims that indigent policies are not effectively implemented in South African municipalities because of budget deficits. It can be concluded from the findings that holistic and long-term measures are required for an effective indigent policy programme as subsidising municipal services in the face of low revenue alone may not guarantee effective execution strategies for the programme.
This study sought to enhance the understanding of eThekwini municipality’s indigent policy application strategy. The study results revealed that municipal officials in eThekwini municipality clearly understood what indigent policy entails although challenges arise when it comes to execution of the policy. There are many challenges identified in the findings related to keeping the register for indigent households because of changing circumstances where citizens escape the programme and later come back to re-register when they lose their jobs, which adversely affects the indigent register. However, the complexity encountered with regard to identifying beneficiaries as many poor households do not have proper payslips to determine their level of income as they have informal jobs. Therefore, there is a need for regular checking of indigent households to see whether they have obtained employment or not. This can be done by setting up a committee within communities that could help with collecting data and information on poor households. The need to develop and maintain an indigent register within the city that will assist in the monitoring of indigent households must be updated as circumstances change.
The authors would like to thank Olufemi-Michael Oladejo for assisting in the proofreading the original manuscript.
The authors declare that they have no financial or personal relationships that may have inappropriately influenced them in writing this article.
B.P. conceptualised the study and was responsible for the methodology and analysis of the study. S.M. was the project supervisor in all the stages. He also did the writing and review of the manuscript.
This research received no specific grant from any funding agency in the public, commercial or not-for-profit sectors.
Data for this study can be made available upon reasonable request to the corresponding author, S.M.
The views and opinions expressed in this article are those of the authors and do not necessarily reflect the official policy or position of any affiliated agency of the authors.