The impact of business support services on the payment of social grants in the Free State province

Abstract

Background: South African Social Security Agency (SASSA) plays a significant role in alleviating socio-economic challenges in the Free State province of South Africa. Yet, little is known as to whether business support services influence the payment of social grants in the Free State province. This study was hence intended to fill this gap.

Aim: This study aimed to examine the impact of business support services on the payment of social grants in the Free State province of South Africa and recommend improvement enhancement mechanisms, which can be used to improve the payment of social grants.

Setting: The setting relates to the state organs at Provincial, Local and National level, in terms of the legal framework, linkages with performance including service delivery and political dynamics.

Methods: A descriptive survey design was adopted. A questionnaire was used to collect quantitative data from a random, systematic sample of 170 employees (100% response rate). Descriptive and inferential data analysis were performed. Pilot testing other measures were undertaken to ensure validity and reliability of the study’s findings.

Results: It was found that there is a positive impact of business support services on the payment of social grants.

Conclusion: Reliable business support services result in the payment of social grants at the right place, at the right time and in a cost effective manner.

Contribution: This empirical investigation contributes to an understanding of the role of business support services within the context of all spheres of government and service delivery.