Original Research

The Influence of Organisational Culture on Mainstreaming Monitoring and Evaluation in Public Entities Revenue Services

K. Sebedi
Africa’s Public Service Delivery & Performance Review | Vol 1, No 3 | a36 | DOI: https://doi.org/10.4102/apsdpr.v1i3.36 | © 2012 K. Sebedi | This work is licensed under CC Attribution 4.0
Submitted: 22 November 2016 | Published: 01 December 2012

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K. Sebedi,, South Africa

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Research informs us that most of the problems confronting governments can be traced to their inability and failure to appropriately analyze and evaluate organizational culture. This article argues that there is a direct link between organizational culture, organizational performance, as well as monitoring and evaluation. Understanding the effect that organizational culture has, is a significant factor of good governance. The importance of a strong organizational culture together with effective monitoring and evaluation processes contribute appreciably towards efficient performance and effective service delivery. Yet mainstreaming monitoring and evaluation in government departments and entities is often met with varying challenges. Such challenges can be better understood and addressed through aligning the entities’ organizational culture to government’s monitoring and evaluation initiatives. The focus of the article is on responding to the pertinent question: what are the current challenges relative to implementation and how should they be addressed? The article will thus highlight some of the key challenges that are associated with organizational culture, which have direct impact on the mainstreaming of monitoring and evaluation.


Organisational Culture; Efficient Performance; Revenue Service; Monitoring and Evaluation; Ethics; South Africa.


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