Original Research

Service delivery challenges in Protea Glen, Johannesburg

Mamorwadi J. Kemp, Shikha Vyas-Doorgapersad
Africa’s Public Service Delivery & Performance Review | Vol 8, No 1 | a368 | DOI: https://doi.org/10.4102/apsdpr.v8i1.368 | © 2020 Mamorwadi J. Kemp, Shikha Vyas-Doorgapersad | This work is licensed under CC Attribution 4.0
Submitted: 26 November 2019 | Published: 08 June 2020

About the author(s)

Mamorwadi J. Kemp, School of Public Management, Governance and Public Policy, College of Business and Economics, University of Johannesburg, Johannesburg, South Africa
Shikha Vyas-Doorgapersad, School of Public Management, Governance and Public Policy, College of Business and Economics, University of Johannesburg, Johannesburg, South Africa

Abstract

Background: Protea Glen is located in the north of Lenasia and west of Soweto. The face value of Protea Glen is massively disappointing, as the streets are dirty, sewerage pipes are always leaking, rubbish is dumped on every street corner and the streets have potholes and are in a poor condition.

Aim: This article, within the framework of good local governance theory, examines the status of service delivery and institutional measures for improvement in Protea Glen.

Setting: The study is based in Protea Glen, Region D: wards 13 and 135. It falls within the City of Johannesburg Metropolitan Municipality in Gauteng province, South Africa.

Methods: The study adopted a mixed-method data collection approach in conducting the research, which is a combination of qualitative and quantitative research approaches. The data were collected through semi-structured interviews and questionnaire surveys, supplemented with a literature and document review.

Results: The findings revealed several causal factors leading to poor access to water, poor sanitation, inappropriate sewerage services, lack of refuse collection and inadequate electricity services in Protea Glen.

Conclusion: The study proposes recommendations, such as the use of effective technology, educating the community, improving communication and enhancing citizen participation, which all municipalities in general and Protea Glen in particular should take into consideration.


Keywords

good governance; good local governance; Protea Glen; service delivery; South African municipalities; suburbs.

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Crossref Citations

1. The role of information and communication technology (ICT) on the transformation of municipalities into smart cities for improved service delivery
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International Journal of Research in Business and Social Science (2147- 4478)  vol: 11  issue: 2  first page: 318  year: 2022  
doi: 10.20525/ijrbs.v11i2.1593