Original Research

Transforming Public Service Performance in West Africa Through Innovations: Experiences from Ghana and Nigeria

Felix Olanrewaju Awosika
Africa’s Public Service Delivery & Performance Review | Vol 2, No 4 | a68 | DOI: https://doi.org/10.4102/apsdpr.v2i4.68 | © 2014 Felix Olanrewaju Awosika | This work is licensed under CC Attribution 4.0
Submitted: 23 November 2016 | Published: 01 December 2014

About the author(s)

Felix Olanrewaju Awosika, University of Lagos, Nigeria

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Abstract

Public service reflects the state of the nation and no nation has been able to advance beyond its public service. The need for innovation in the public service therefore cannot be underestimated. It is at the heart of the public service’s efforts to improve performance and productivity. It is important to note that the logic of public service performance is changing profoundly due to innovations. This development paves the way for new forms of interaction and socio-economic composition in social and economic life. This article provides an overview of the on-going service transformation and applies it to public service delivery in West Africa. Our focus is on innovation in public service delivery, which refers to innovations that aim at renewing or improving public service performance. Using secondary data and content analysis, this article examines the phenomenon of low performance in the public service in two West African countries and recommends measures for improvement. The article concludes that innovations in the public sector guarantee survival and improve performance in public service delivery.

Keywords

Public Service; Performance; Innovations; Reforms; Bureaucracy; New Public Management; Ghana; Nigeria

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Crossref Citations

1. The Impact of Institutional Creativity and Innovation Capability on Innovation Performance of Public Sector Organizations in Ghana
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