Review Article

Association between municipal credit management, responsiveness and service delivery

Gauda J. Maseko, Natasha Robbetze, Abba W. Masungini
Africa’s Public Service Delivery & Performance Review | Vol 11, No 1 | a686 | DOI: https://doi.org/10.4102/apsdpr.v11i1.686 | © 2023 Gauda J. Maseko, Natasha Robbetze, Abba W. Masungini | This work is licensed under CC Attribution 4.0
Submitted: 29 September 2022 | Published: 21 April 2023

About the author(s)

Gauda J. Maseko, Department of Accountancy, Faculty of Management Sciences, Vaal University of Technology, Vanderbijlpark, South Africa
Natasha Robbetze, Department of Accountancy, Faculty of Management Sciences, Vaal University of Technology, Vanderbijlpark, South Africa
Abba W. Masungini, Department of Accountancy, Faculty of Management Sciences, Vaal University of Technology, Vanderbijlpark, South Africa

Abstract

Background: Municipalities have come under fire for providing inferior services, which has sparked protests across the nation. Fraud, corruption, misappropriation of public funds and general incompetence on the part of municipal managers and their staff have been the problems that have crippled most municipalities.

Aim: To investigate the association between the municipal credit management policy, responsiveness and service delivery, within a Sedibeng district municipality.

Methods: This study applied quantitative analysis. The primary data were collected from residents through a self-administered questionnaire. Statistical Package for the Social Sciences (SPSS) (Version 28) was applied to perform the descriptive analysis and correlational analysis.

Results: Key findings of this study revealed a significant positive correlation between credit management and service provision. The relationship between the credit management policy, responsiveness to credit management and service delivery is substantial. Therefore, the quality of service delivery increases with improved credit management.

Conclusion: The study showed that there is a significant connection between credit management, credit management responsiveness and service delivery.

Contribution: Based on the findings, it was advised that the municipality should implement rebates and discounts for paying customers, constantly review crucial credit policies and ensure the provision of high-quality services. The study concluded that there is an association between credit management, responsiveness and service delivery.


Keywords

credit management policy; relationship; municipality; service delivery; municipal finance; Sedibeng district municipality

JEL Codes

M10: General; M40: General; M48: Government Policy and Regulation

Sustainable Development Goal

Goal 11: Sustainable cities and communities

Metrics

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