Original Research

Impact of knowledge factors on implementation of smart card technology in public healthcare

Lario Malungana, Lovemore Motsi
Africa’s Public Service Delivery & Performance Review | Vol 12, No 1 | a680 | DOI: https://doi.org/10.4102/apsdpr.v12i1.680 | © 2024 Lario Malungana, Lovemore Motsi | This work is licensed under CC Attribution 4.0
Submitted: 02 September 2022 | Published: 09 July 2024

About the author(s)

Lario Malungana, School of Computing, College of Science, Engineering and Technology, University of South Africa, Pretoria, South Africa
Lovemore Motsi, School of Computing, College of Science, Engineering and Technology, University of South Africa, Pretoria, South Africa

Abstract

Background: Healthcare quality continues to advance with the use of innovative, adaptable technology, which will also reduce costs, increase efficiency, divide the number of errors, boost patient satisfaction, and enhance reimbursement for inpatient and outpatient healthcare professionals.

Aim: The study’s aim was to investigate the impact of knowledge factors on the implementation of smart card technology (SCT) in public healthcare. Furthermore, it contributes equally to the understanding of the important determinants that influence the implementation of SCT in these hospitals.

Setting: The study examined how knowledge factors affected the use of smart card technology in public healthcare in Southern Africa.

Methods: The study used quantitative research approach. There were 489 healthcare professionals who took part in the initial data collection. As a result, 439 questionnaires were sent out and 406 of them were analysed.

Results: The outcome of this study revealed that healthcare professionals had an impact on SCT implementation. According to the data, 2.2% and 2.5% of respondents, respectively, had very excellent and decent knowledge of SCT, compared to 33% of respondents who have a good understanding of SCT. A significant correlation between the application of SCT and effort expectancy (EE) may also have an impact on these outcomes. Effort expectancy was found to have a positive, considerable influence on the application of SCT in public healthcare in this study.

Conclusion: This study showed that the Department of Health’s ability to properly administer SCT depends on certain factors that affect how it is implemented in South African public hospitals. Given these reasons, the possibility for adopting these e-health programs is of utmost importance.

Contribution: The study can assist the Department of Health to understand how different knowledge-related factors impact the implementation of SCT in public healthcare.


Keywords

smart card technology; implementation; information systems; healthcare; healthcare professionals.

JEL Codes

I18: Government Policy • Regulation • Public Health

Sustainable Development Goal

Goal 3: Good health and well-being

Metrics

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