The significance of total quality management implementation challenges in service delivery

Thabiso G. Moholoholo; Prosper K. Hoeyi; Kingsley N. Orlu

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Crossref Citations

1. Soft TQM practices and organizational performance: serial mediation by hard TQM practices and operational performance
Ajit Pal Singh, Girma Ejeta Regasa
International Journal of Lean Six Sigma first page: 1 year: 2026
doi: 10.1108/IJLSS-05-2025-0136

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Africa’s Public Service Delivery & Performance Review | ISSN: 2310-2195 (PRINT) | ISSN: 2310-2152 (ONLINE)